Uniphore
JANUARY 21, 2022
Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few. Or have you ever considered this at all?
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Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few. Or have you ever considered this at all?
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few. Or have you ever considered this at all?
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few. Or have you ever considered this at all?
Pretium Solutions
APRIL 2, 2012
When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few. Or have you ever considered this at all?
NobelBiz
FEBRUARY 27, 2024
Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. One of the primary advantages of CRM integration with contact center technology is call flow management.
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