Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Interaction 45

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

NobelBiz

APRIL 18, 2022

It is a complex equation that focuses on the quality of customer interactions, the productivity of your organization and the achievement of goals. And in order to stimulate and maximize your call center efficiency. How to manage a call center efficiently? Interacting with a contact center is always a test for its clients.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52