Magellan Solutions

NOVEMBER 20, 2023

There are several advantages to outsourcing outbound services. It can help your company gain the competitive advantage it needs. Look at this situation: Fred Innovations discovered that their in-house developers could spend more time on innovation by outsourcing their customer service.

Call Center 52

Call Center e-support Abandon Rate Sales 52

TechSee

NOVEMBER 6, 2018

Insurance and financial institutions : With AR remote assistance, customers can easily gain clarity on billing or invoice inquiries, with the agent sharing their view and pointing where necessary. It suggests that enterprises and technology innovation leaders explore AR to understand the future impacts to their business.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

Magellan Solutions

JULY 2, 2021

BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. Variables such as talent, cost, infrastructure, and innovation greatly help the country stand-out. AHT Financial Services = 282 seconds. And there is no more perfect destination to outsource than the Philippines.

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Comparison Average Handle Time Call Center Ecommerce 52

TechSee

JULY 10, 2018

The Financial Advantage. The Competition Advantage. Like any mature market, insurance companies are seeking innovative ways to differentiate their offerings from the competition, and be more customer-centric in order to gain a competitive advantage. The Infrastructure Advantage.

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Insurance Industry Competitive Advantage Innovation 153