Reduce Customer Churn: 5 Ways to Understand At-Risk Customers
Experience Investigators by 360Connext
JUNE 22, 2021
The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. These are customers who are not happy or just “meh” about what your brand does for them.
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