GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. of consumers are brand loyal because they love the product.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.

Examples 62

Examples Measurement Brands How To 62

Retently

MARCH 10, 2022

53% of all causes of customer churn are due to these 3 leading causes. Poor Onboarding – results in 23% of average customer churn. This is when customers are excited to learn more about your offering and put effort into it to make it work towards their goal. . Impact of customer experience on loyalty, source: Qualtrics.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ijgolding

APRIL 21, 2015

These Days, it’s All About Competitive Advantage. Success in the marketplace today requires much more than innovative products and a strong brand identity. Customers are more demanding, products are often cloned or imitated and markets have become “commoditised.” Brand owners held the power. So, Why the Change?

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52