CSM Magazine

MAY 1, 2018

Banks such as TSB and Nationwide have proven that the institutions that are able to provide customers with a memorable experience are more likely to increase customer loyalty and retention. Luckily there are numerous strategies can be employed to help enhance the customer experience of a bank or other financial institution.

Banking 40

Banking Self Service Customer Experience Financial 40

Second to None

APRIL 2, 2020

People expect the global socioeconomic and political challenges posed by the coronavirus crisis, as well as the existential threats of widespread illness and unprecedented isolation, to be tackled by brands, not just the government. Twenty-nine percent of U.S. Sixty-one percent of U.S.

Brands 54

Brands Study Government Survey 54

Magellan Solutions

AUGUST 13, 2021

A human moderator will be superior at keeping your brand in mind when interacting with customers on social media. Human moderators will perform their work while ensuring every move they make aligns with your brand values and your brand voice. The arguments advanced for a greater scope of government power do not stand up.

Social Media 40

Social Media Government Tools Culture 40

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System. Wondering which metric to choose?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

BirdEye

JANUARY 11, 2023

Before typing, take a deep breath and remind yourself of your brand values and principles. Governments around the world also have laws and regulations to govern how social media companies use consumer data collected from these platforms. Craft an appropriate response that seeks to de-escalate the situation.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

MARCH 20, 2023

This will align you with your brand identity so that content consistently resonates with your target audience. Governance: Your strategy should account for who’s going to what, staff turnover, and social media crises. This plan must cover the roles, core responsibilities, and contingency plans so that you’re prepared for any situation.

Social Media 52

Social Media Brand Values Strategy Brands 52