Quadient

OCTOBER 28, 2021

Answering these questions and identifying gaps can generate significant ROI. . A brands' internal employee policies and culture – how it treats, enables and even pays its employees – has increasingly become an external brand value that drives customer decisioning. . Explore the others in our eBook, the State of CX. .

Trends 52

Trends Customer Journeys Customer Experience Employee Experience 52

Think Customers

DECEMBER 13, 2021

It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization. To learn more about the value of CX, explore the ebook The Big Book of Customer Experience , from avtex , a TTEC digital company. The post 6 ways to renew (and stick to!)

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40