Experience Investigators by 360Connext

AUGUST 1, 2023

❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could the customer experience that our company delivers be used as a brand differentiator? If so, what would you recommend?"❔Shoutout "❔Shoutout to all the Chief Marketing Officers and Marketing Leaders who ha.

Brands 143

Brands Marketing Customer Experience Company 143

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.

Brands 215

Brands Customer Experience Customer Journeys Net Promoter Score 215

ImprintCX Articles

NOVEMBER 27, 2023

Your brand is the story you tell to engage and motivate people (prospects, customers, and employees) to believe in you, support you, and share the story. Unfortunately, in most organizations, brand and customer experience are often siloed. You also need to include employee experience, but we will leave that for another time.)

Brands 52

Brands Customer Experience Competitive Advantage Customer Centricity 52

Vonage

SEPTEMBER 15, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes. Paul’s Hotel.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

Doing CX Right

OCTOBER 8, 2023

Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world. You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right.

Case Study 105

Case Study Study Brands Customer Experience 105

NICE inContact

MAY 4, 2021

In the business world, customer experience has long been the focus of many efforts. From marketing to lead generation, business operation, and even customer retention, brands know all too well that the customer is the one part of the equation that can make or break their business at the drop of a hat.

Brands 194

Brands Customer Experience Customer Retention Customers 194

Blake Morgan

DECEMBER 2, 2022

In a world where technology seems to be the driving force behind every customer experience, a growing branch of the experience economy is doing something radical: banning cell phones. Instead of sharing with the masses, they share the experience via word of mouth, which grows the brand. Instead, it’s all in the details.

Brands 105

Brands Social Media Transportation Entertainment 105

Alida

AUGUST 19, 2021

Companies are trying to listen to their customers, but if it's not a good experience for them, you're missing an opportunity to enhance brand experience and win repeat customers.

Brands 130

Brands Customer Experience Tips How To 130

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

The DiJulius Group

NOVEMBER 6, 2023

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one. Think of one.

Brands 83

Brands Customer Experience Groups Customers 83

Michelli Experience

JULY 31, 2018

Unique Value, Elasticity, and Branded Customer Experience. Long before the iPod, iPad, and iPhone, there was an “I” brand from my youth that had a strong and unique brand image. Moreover, (unlike breakfast) their sister brand Applebee’s is poised to maximize guests in mid and late day dining times.

Brands 100

Brands Customer Experience Customers Consumers 100

Alida

DECEMBER 17, 2021

What happens when a beloved business rebrands? Or when new product formats emerge that risk alienating some audiences while impressing others?

Brands 246

Brands Tips Customer Experience Customers 246

Second to None

MARCH 2, 2021

Your brand experience is a multi-layered avenue that draws a connection between you and consumers — positively or negatively. It’s your personality, values, and attitude that fuels your brand’s perception out in the world. Let’s first define brand experience. Brand Experience vs. Customer Experience.

Consumers 109

Consumers Brands Customer Experience Social Media 109

Daniel Group

JUNE 20, 2023

Your Brand and Customer Experience: Is CX part of your brand now? Too often, for B2B managers, the idea of a brand is just the logo and tagline. Customer Experience is your brand. More thought should be given to how CX is now a critical part of your brand.

Brands 52

Brands Customer Experience Hotels B2B 52

CloudCherry

JULY 25, 2018

What better way is there to learn about delivering an amazing customer experience than examining how the best in the business do it? Respondents were asked a series of questions on topics including their customer experience programs , introducing new technology, and optimizing human capital. Social responsibility. “75%

Technology 170

Technology Brands Customer Experience Omni-Channel 170

Feedbackly

MAY 5, 2023

Brand loyalty is how a business shines in the market while spending less on marketing. It is a mark of exceptional products and customer service offered by a brand. CX is one of the best strategies businesses have to increase and strengthen brand loyalty. Great customer experiences make customers feel special.

Loyalty 52

Loyalty Brands Customer Experience Social Media 52

Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. Double-down on employee experience.

Employee Experience 96

Employee Experience Engagement Brands Employee Engagement 96

Uniphore

APRIL 13, 2020

It’s become clear that the contact center needs to offer customers a better experience. Customer expectations for help and support have increased dramatically, Gartner noted in 2019. And it didn't matter what industry -- expectations were high across the board. More people today demand always-on support.

Brands 189

Brands How To Contact Center Customer Expectations 189

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Brands 103

Brands Customer Experience Self Service e-support 103

Beyond Philosophy

MAY 8, 2017

Interestingly, those driving the cars painted with a Red Bull logo consistently drove faster and more aggressively than other participants, apparently because of the subconscious cues delivered by the soft drink’s branding and market personality. It can take years to build a brand, but just one wrong tweet to shatter that image.

Brands 141

Brands Customer Experience Advertising Study 141

Beyond Philosophy

MARCH 29, 2019

Brand Or Customer Experience – what comes first? The ubiquity of brands is undeniable. With the constant exposure to them, we all feel like we know what a brand is. It seems as if no one really knows what a brand is at all. Branding is imperative to having an outstanding Customer Experience.

Brands 114

Brands Customer Experience Loyalty Consulting 114

Adrian Swinscoe

MARCH 16, 2022

In March last year, I wrote about Havas CX’s X Index and how it offered a new and holistic view of a brand’s customer experience (CX). […]. The post Brand trust emerges as the single biggest contributor to customer experience first appeared on Adrian Swinscoe.

Brands 98

Brands Customer Experience Customers 98

Alida

APRIL 19, 2022

68% of men and 64% of women claim to have felt an emotional connection with a brand. And when that happens, they are much more likely to buy - even at a premium cost - and become loyal customers.

Brands 130

Brands How To Connections Customers 130

ShepHyken

FEBRUARY 27, 2023

Top Takeaways: Customer experience, including customer service, is marketing. Create an experience that gests people to say, “I’ll be back,” and makes them want to share it with others. Every company has a story – what they are about, how they work, and what kind of experience their customers can expect of them.

Brands 62

Brands Customer Experience Social Media Customers 62

2020 Research

JANUARY 31, 2023

.” – Antonio Damasio Antonio Damasio is a neuroscientist who brought forward the somatic theory ; a theory that our brains assign an emotion to every encounter and experience we go through, which helps us determine how we react when we come across a similar situation in the future. In this Article Why should you focus on brand empathy?

Brands 52

Brands Marketing Video Consumers 52

2020 Research

JANUARY 31, 2023

.” – Antonio Damasio Antonio Damasio is a neuroscientist who brought forward the somatic theory ; a theory that our brains assign an emotion to every encounter and experience we go through, which helps us determine how we react when we come across a similar situation in the future. In this Article: Why should you focus on brand empathy?

Brands 52

Brands Marketing Video Consulting 52

Calabrio

JUNE 1, 2017

Consumers have high expectations for a great experience no matter where they interact with brands, therefore businesses are now forced to stop thinking about loyalty in terms of brand name and start thinking of it in terms of experience. Read the full report, Success in The Experience Era: Connecting Customer and C-suite.

Brands 162

Brands Customer Experience Chief Customer Officer Contact Center 162

ReviewTrackers

SEPTEMBER 26, 2023

Companies looking to deliver improved experiences can use customer experience analytics tools to gather, analyze, and derive actionable insights.

Analytics 73

Analytics Tools Customer Experience Brands 73

Opinionator

JULY 23, 2023

What is the cost of a poor experience on a brand? The cost of a bad customer experience to a business can be significant and far-reaching. While it can vary depending on the severity and frequency of such experiences there are at least eight key negative impacts that bad customer experiences can have on a business.

Brands 40

Brands Customer Experience Customers 40

ijgolding

MARCH 24, 2015

As I quite literally travel the world talking, listening and working with individuals and organisations who have an interest in Customer Experience, I am regularly asked who the world’s ‘best’ Customer Experience brands are. ‘Who is good at CX?’ ’ is a pretty typical question.

Brands 156

Brands Customer Experience Travel Customer Retention 156