NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. We ended by detailing 7 best practices that we’ll detail here.

Self Service 159

Self Service Omni-Channel Contact Center Fashion 159

NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. We ended by detailing 7 best practices that we’ll detail here.

Self Service 136

Self Service Omni-Channel Contact Center Fashion 136

ShepHyken

DECEMBER 23, 2022

2023 will be all about customer lifecycle management (CLM). Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. However, businesses must look ahead and plan – whatever it may bring.

Communication 69

Communication Contact Center Return on Investment System 69

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. Proactively navigating generational differences in the workplace will help you better understand, communicate with, and lead a multigenerational workforce. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations.

Management 103

Management How To Groups Financial 103

Kustomer

JULY 8, 2021

The AI used in most businesses today is there simply to help the customer and the agent. Even though a person might be dealing with a bot when they first contact the CX team, that bot can collect information from the customer to help the agent learn more about what exactly the customer needs. The Benefits are Endless and Profitable.

Contact Center 98

Contact Center Self Service Examples Consumers 98

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. DoingCXRight Website – Contact , Podcast , Blog , Mentorship. WORKING FROM HOME.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52