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Amazing! The Feelings That Drive An Economy Might Surprise You!

Beyond Philosophy

The Consumer Confidence Index (CCI), measures how optimistic people are about the economy. If you want to better understand the CCI Investopedia’s Video on it is rather helpful (and short): The Importance of Feelings. We are irrational on a random Tuesday—and every other day of the week. households’ feelings.

Retail 153
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Why two real-life “digital” customer journeys prove you need to think omnichannel

OpinionLab

What is our DIGITAL CX score?” What usually prompts this question is a bunch of “non-digital” issues being reported via digital feedback mechanisms: undelivered purchases, unanswered calls and emails, unacceptable product quality, inadequate return options and so on. These other issues are clouding your numbers.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. I joined in 2017, the same year Madeline joined, so about four years here.