Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Why or why not?

Customer Experience 154

Customer Experience Net Promoter Score Customer Centricity CEM 154

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Why or why not?

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Customer Journeys 60

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Why or why not?

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Customer Journeys 60

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

OpinionLab

APRIL 28, 2017

“What is our DIGITAL CX score?” You want to know if your WEBSITE experience is getting better or worse and what you can do to improve it. You need to act on issues under your control: broken filters, poor search results, checkout errors. Hold that thought and think about the journey from your customer’s perspective.

Customer Journeys 60

Customer Journeys Omni-Channel Retail Fashion 60

PeopleMetrics

JANUARY 28, 2021

Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. Why don't you kick off our celebration today?

Feedback 62

Feedback Customer Experience ROI Industry 62