the-small-businesses-imperative-for-proactive-customer-service Blog Related Topics 
Team Support
MARCH 10, 2021
“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.” The first way to do so is to ensure product adoption and use.
Totango
JUNE 30, 2021
Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. These customers run a higher risk of becoming disengaged and churning. What Is Product Adoption?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
SEPTEMBER 14, 2018
Customers churn for a lot of different reasons. In today’s world of subscription-based business models and limited trial periods, many brands risk losing a large swath of customers after a certain time frame has passed. No brand is immune from customer churn, either. Why are your customers churning? – Point9.
Bold360
APRIL 15, 2021
Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.
inmoment
DECEMBER 5, 2019
Here are six crucial action steps outlined in the eBook that detail how you can own the customer experience transformation. . #1: Gathering data is an essential step for nearly all businesses, but it’s not enough to transform your organization. Technology never stops evolving and as a result, customer feedback takes various shapes.
ViiBE Blog
FEBRUARY 9, 2021
In modern business, knowledge is power. Sectors with high turnover rates such as the field service industry are currently haemorrhaging knowledge and thus capital without robust solutions. Knowledge retention strategies should be proactive, going into effect long before a key employee leaves an organization.
inmoment
DECEMBER 5, 2019
Here are six crucial action steps outlined in the eBook that detail how you can own the customer experience transformation. . #1: Gathering data is an essential step for nearly all businesses, but it’s not enough to transform your organization. Technology never stops evolving and as a result, customer feedback takes various shapes.
Expert insights. Personalized for you.
98 
Let's personalize your content