Remove technical-how-tos
article thumbnail

Metrics to Map Your Customer Experience Success

CX Journey

And how do they differ from your VoC metrics? Last Tuesday, we celebrated the second annual CX Day , a day to celebrate both customers and the professionals who work tirelessly to improve the customer experience. I hosted two Google Hangouts for CX Day, the first of which I blogged about last week.

Metrics 177
article thumbnail

The key to creative agreements is to make package agreements.

Wired and Dangerous

The multi-party agreement committed the parties to “use any influence they may have” to bring about the decommissioning of all paramilitary arms within two years of the referendums approving the agreement who was the good friday agreement signed by. How, specifically, will it be executed or agreed?