saas-companies-implement-a-product-nps-program-in-5-simple-steps Blog Related Topics 
PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). the question of NPS for your company:? the question of NPS for your company:?
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. At the same time, it is also what most companies are missing. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g.
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Retently
JULY 11, 2022
Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. The easiest way to do this is by implementing a referral program.
Retently
JUNE 28, 2022
Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. That is if you put your NPS® to work.
Lumoa
MARCH 20, 2018
From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. At the same time it is also what most companies are missing.
Lumoa
MARCH 20, 2018
From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. At the same time it is also what most companies are missing.
SurveySensum
SEPTEMBER 5, 2023
Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. But what more can an exceptional SaaS customer experience bring to the table? Know What They Expect: Find out what your customers expect from your product.
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