ShepHyken

SEPTEMBER 28, 2018

Without a workforce that is highly engaged with their work, organizations have little hope for retaining talent, delivering on necessary outcomes or sustainably growing the business. A significant shift has taken place among employers over the last several years, with many recognizing the benefits of having a geographically diverse workforce.

Employee Engagement 107

Employee Engagement Engagement Software Technology 107

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Qualtrics

SEPTEMBER 24, 2020

Demystify the remote onboarding process with these tips – and make your employee experience memorable from day one. For organizations still adjusting to remote work , remote onboarding poses a lot of questions – and not much time to determine the answers. The rise of remote onboarding.

Handbook 20

Handbook Culture Tips Employee Experience 20

Stella Connect

MAY 4, 2017

Shep Hyken’s Customer Service Blog is one to follow. This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. The lineup of presenters, the industry topics, the onsite learning opportunities—all are first class. But we do have our picks of must-see presentations. Before You Go. Before You Go.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40