NICE inContact

APRIL 29, 2019

Mobile apps received the highest average Net Promoter Score ® at 25 globally, jumping even higher for U.S. As consumers become increasingly dependent on their mobile phones for all types of interactions, businesses need to be able to support this growing and important medium – ensuring customers can reach them when and how they prefer.

Contact Center 149

Contact Center Self Service Net Promoter Score Call Center 149

NICE inContact

JANUARY 31, 2019

I could take you through a litany of common contact center terms and definitions … but why? In fact, I’ve included a link to an unbiased market source at the end of this blog. Cloud Contact Center – Cloud computing… applied to the contact center. XaaS allows you to buy via a consumption model.

Contact Center 186

Contact Center Net Promoter Score Average Handle Time Effort Score 186

GetFeedback

MAY 9, 2018

Today, customer service goes beyond the call center. Online customers are shopping on their mobiles more than ever. In fact, it’s estimated that by the end of 2018, mobile purchases will represent 27% of all e-commerce purchases. With mobile purchases on the rise, excellent mobile customer service is becoming more important.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. Imagine a bustling office brimming with potential, yet held back by missed calls, network glitches, and the consequent loss of potential customers. Does this sound like your business? Table of contents What is VoIP? How does VoIP work?

Call Recording 111

Call Recording Video System Communication 111

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines. In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. This blog post will cover several of the top, most sought-out customer engagement tools on the market. Out of all the customer engagement software tools that are out there, which one is right for your company?

Software 104

Software Customer Engagement Engagement Omni-Channel 104