Talkdesk

MAY 11, 2020

This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. With a deep technology background and intimate understanding of the contact center space, our team at Observe.AI Talking about performance It’s a blessing and a curse that the show must go on in contact centers right now.

Contact Center 88

Contact Center e-support Call Center Analytics 88

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Table of Contents What is Unified Customer Experience Management?

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. What is the purpose of customer experience management? This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries. Customer experience. Natalia Barszcz.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Amaze Every Customer Every Time.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. Imagine a bustling office brimming with potential, yet held back by missed calls, network glitches, and the consequent loss of potential customers. Does this sound like your business? Table of contents What is VoIP? What is a VoIP number?

Call Recording 111

Call Recording Video System Communication 111

ViiBE Blog

JULY 30, 2021

ViiBE Blog. What is a contact center? Call Center , Customer experience , Remote operations. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is an inbound contact center? Natalia Barszcz. July 30, 2021. Share this article.

Contact Center 52

Contact Center Self Service Call Center Transportation 52