Michel Falcon Experience

AUGUST 17, 2016

Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! Employee engagement software company, 15five, recently published a blog post covering some very interesting employee engagement trends for 2016. Think long-term.

Employee Engagement 127

Employee Engagement Case Study Engagement Tips 127

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. 2020 was indeed a unique year for vendor managers and their outsourced partners. 1: Formalizing WFH contracts.

Contact Center 52

Contact Center Call Center Training Management 52

CustomerSuccessBox

APRIL 10, 2020

So I thought we should discuss some of the challenges and their possible solutions to help customer success teams worldwide manage this situation without affecting business continuity. Unavailability of customer success leaders. How to manage key accounts without travel? I recently published a blog on this.

Customer Success 52

Customer Success Travel Software Analytics 52