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Customer Experience Challenges According to 15 CX Experts

Lumoa

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. “CX

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How to build a successful outbound lead gen strategy for contact centers

NobelBiz

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. Ali Janjua, one of the major shifts in outbound lead generation has been compliance.