NICE inContact

SEPTEMBER 27, 2017

If you follow customer service trends then you know that technology continues to blur the line between digital and physical customer experiences. We’ve long heard the adage “happy agents make for happy customers” and I agree completely. Where can technology help close those gaps?

Contact Center 121

Contact Center Technology Roadmap Chatbots 121

NICE inContact

SEPTEMBER 27, 2017

If you follow customer service trends then you know that technology continues to blur the line between digital and physical customer experiences. We’ve long heard the adage “happy agents make for happy customers” and I agree completely. Where can technology help close those gaps?

Contact Center 120

Contact Center Technology Roadmap Chatbots 120

Comm100

NOVEMBER 15, 2022

With the development of technology, today’s consumers now expect brands to offer the very best support. Contact centres are recognizing the restraints of telephone support and incorporating digital channels as they look to digitalize their operations. With a higher value placed on customer service comes higher expectations too.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. It becomes possible thanks to knowledge banks (FAQ pages, videos, static tutorials, etc.),

Self Service 52

Self Service Strategy Video Knowledge Base 52

ViiBE Blog

JANUARY 15, 2021

Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. This means that agents can neither see nor interact with specific elements of a webpage, like a credit card field or anything else personal. Additionally, co-browsing helps streamline KPIs thus decreasing costs.

Omni-Channel 52

Omni-Channel Effort Score Comparison Customer Satisfaction 52