CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis. One such approach that is gaining traction is hyper-personalization.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Avaya

SEPTEMBER 7, 2017

Consider how much has changed over the last decade in terms of technology and the customer experience (CX). And the concept of a platform that seamlessly integrated various channels and devices to deliver consistent, contextual, end-to-end experiences? About 10 years ago, the first iPhone would be hitting the U.S. market soon.

Omni-Channel 67

Omni-Channel Customer Experience Contact Center Social Media 67

CXApp

JANUARY 3, 2018

There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? AI AI or artificial intelligence is about smarter and more efficient automation.

Technology 40

Technology Trends Chatbots Analytics 40

CXApp

JANUARY 3, 2018

There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? AI AI or artificial intelligence is about smarter and more efficient automation.

Technology 40

Technology Trends Chatbots Analytics 40

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? We’ll explain exactly what ERP is, how it works, what it can do for your business, how to choose the right solution and much more. Growing companies eventually reach a point where spreadsheets no longer cut it.

Resources 52

Resources System Software Financial 52

Magellan Solutions

JULY 29, 2021

The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

John Paul

JULY 26, 2018

The luxury concierge industry has always been focused on very personal, high touch interactions, centered around delivering exceptional experiences. This “Human + Digital” approach is critical in order to foster deeper relationships, deliver more personalization, and curate richer experiences for customers – at scale.

Technology 45

Technology Hospitality Hotels Loyalty 45