NICE inContact

NOVEMBER 28, 2018

If you’ve manage an aging contact center, then you’ve probably identified several inefficiencies which limit your success. Maybe its call volumes that exceed contact center capacity. Responsible business leaders will always want to know how a big investment will either bring in more revenue or contribute to more profit.

Contact Center 121

Contact Center Self Service Average Handle Time First Call Resolution 121

Customers That Stick

OCTOBER 16, 2014

She recovered later having agent and management roles in contact centers. Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. She loves to blog about #custserv #cctr and #cx. I loved ringing that cash register!

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

Call Experts

JULY 14, 2022

You may be wondering how to grow an HVAC business! And, in this blog, we’ll address some essential tips help you know the HVAC business market and how to grow an HVAC business. . How To Grow an HVAC Business. Especially if you want to know how to grow an HVAC business. . And, you’re not alone. .

How To 10

How To Sales Contact Center Brands 10