Natalie Petouhof

AUGUST 15, 2022

Customer experience (CX) has become the overwhelming top initiative for business leaders. CX is now the top brand differentiator; those that deliver an excellent CX thrive, while those that do not eventually fail. It outweighs the price, product quality, and every other factor when customers choose a brand.

Customer Journeys 52

Customer Journeys Contact Center Omni-Channel Average Handle Time 52

Currency Alliance

FEBRUARY 10, 2021

In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. We hear loyalty leaders state all the time that they have embraced ‘best practices’.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

Uncover the mountains of gold in your mid-long tail customers. Most loyalty teams obsess over your 10-15% most frequent customers, partly because they’re profitable, but partly because they’re easy to market to. The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

SmartKarrot

MARCH 10, 2022

Customer experience is growing as a requisite in the digital world. The fact that customer experience is now a priority calls for a guide to handle transactions and ensure the process is maintained. The role has evolved to accommodate the unanimous increasing influence of customer experience.

Customer Experience 11

Customer Experience Net Promoter Score B2B Chief Customer Officer 11

Grade.us

FEBRUARY 11, 2020

How Zocdoc compares to other review platforms. Zocdoc has a patient-centric model. However, this patient-centric model means they’re also focused on serving doctors. Patients can find a top-rated doctor in minutes. Zocdoc isn’t a mainstream review platform. Don’t let their small size fool you.

Healthcare 33

Healthcare How To Insurance Wait Times 33

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40