Grade.us

JANUARY 14, 2020

One out of every three users on Facebook, or approximately 800 million people use their platform for reviews and recommendations. Additionally, two out of three users, approximately 1.6 billion people, visit the page of a local business every week. So why aren’t more brands using recommendations? Because of virality. Let’s get started.

How To 51

How To Social Media Advertising Analytics 51

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. On the negative side, if you have a high level of churn it can mean you are bleeding customers faster than you are gaining them. Customers by Volume. You may be asking at this point what is considered low churn and what is high churn. Net Promoter Score (NPS).

Metrics 76

Metrics Customer Success Effort Score Net Promoter Score 76

NetBase

MAY 1, 2019

In short, you’ll have a custom road-map for your brand to work from as you set new goals, or course correct prior ones. Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But that information has to be quickly and cleanly communicated. Competitive Analysis Reporting.

Social Media 43

Social Media Report Analysis Analytics 43

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. More importantly, she wants to know how your CX team will improve them. Here are two reasons why: 1.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45