Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

Gamification 53

Gamification Call Center Culture System 53

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! In a perfect scenario, this would be the starting point for planning a VoC program’s future and prioritizing some of the initiatives you’ve identified.

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 136

Contact Center Gamification Management Social Media 136

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here! Follow us on Facebook and Twitte.

Gamification 92

Gamification Engagement Rewards Programs How To 92

Lumoa

FEBRUARY 9, 2023

Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySparrow

FEBRUARY 22, 2024

Gamification Tools Gamification is yet another way you can engage with customers and increase retention possibilities. Therefore, gamification tools are another customer retention software to consider. Through gamification, businesses can stimulate participation, competition, and collaboration among users.

Customer Retention 52

Customer Retention Software Gamification e-support 52

NICE inContact

APRIL 11, 2018

And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone. The post CXone Cloud Solutions Help Drive Webhelp Nordic’s Global Growth appeared first on NICE inContact Blog.

Gamification 162

Gamification Social Media Insurance Retail 162

CX Accelerator

MARCH 28, 2018

Originally published on ICMI Blog Does your contact center resemble an episode of "The Walking Dead?" There is undeniable science behind the "gamification" movement that deserves our attention. To learn more about designing a gamification strategy, I highly suggest following Monica Cornetti. Surprising right?

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

Optimove

NOVEMBER 15, 2022

A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. When gamification is used successfully, it compels curiosity, encourages competition, and gives your Gen Z audience that feeling of control they seek when it comes to brand interaction.

Tips 105

Tips Gamification Engagement Marketing 105

Lithium

MAY 7, 2024

Some blog areas are limited to Khoros customers only. Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Self Service 52

Self Service Social Media Gamification Customer Care 52

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Combine offline content and functionalities and the customer experience increases manifold. And you know what that means?

Technology 134

Technology Customer Experience Social Media Multi-Channel 134

NICE inContact

APRIL 1, 2019

Seeing efficiency scores is a real motivator, as is the healthy competition fostered by inView’s gamification feature. appeared first on NICE inContact Blog. These are the tools we need to go to the next level…to improve our customer experience,” Dora says. And it’s all working.”.

Gamification 139

Gamification Contact Center Report Groups 139

NICE inContact

JANUARY 23, 2019

inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home. CXone Workforce Management Pro automates forecasting and scheduling, which has improved both schedule adherence and service levels.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

NICE inContact

MARCH 1, 2018

Agents have evolved into efficient “super agents” who can do it all, and gamification challenges help keep them motivated. The post AAA is Driving Member Satisfaction with Omnichannel Support appeared first on NICE inContact Blog. Hold times are down, and membership sales and travel reservations are up!

Omni-Channel 139

Omni-Channel Gamification Contact Center Travel 139

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Training Chatbots 84

NICE inContact

MARCH 29, 2018

And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. The post Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents appeared first on NICE inContact Blog.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120

NICE inContact

DECEMBER 5, 2017

Performance Management tools with gamification would be the ideal solution. The post 5 Tips to Lower Contact Center Attrition appeared first on inContact Blog. Leverage tools that facilitate these practices with minimal effort/maintenance from leadership; ideally those with a systemic management and updating process.

Contact Center 240

Contact Center Tips Gamification Culture 240

Calabrio

JUNE 17, 2019

Add Gamification. Studies have shown that implementing a gamification component to your KPI’s is a very effective way to motivate your employees to high levels of performance. For ideas on getting started, read our blog on How to Use Call Center Games to Improve Agent Performance. Start a WFM Marketplace.

Contact Center 100

Contact Center Gamification Management Call Center 100

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. The post Performance Management – You Know You Need It, and Here’s Why appeared first on NICE inContact Blog. To learn more about NICE inContact inView Performance Management for CXone, start by watching our Product Overview Video !

Contact Center 137

Contact Center Management Gamification Call Center 137

NICE inContact

JULY 25, 2019

Challenges can consistently be given through gamification tools. The post Five Tactics to Retain Your Top Call Center Agents appeared first on NICE inContact Blog. You can challenge your agents by helping them set goals, creating competition among employees, and challenging them to reach certain key performance indicators.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. From the video: What Is Gamification. Gamification is all about taking game design principles to non-game contexts. Sounds exciting?

CRM 52

CRM Gamification Loyalty Programs Video 52

Michelli Experience

DECEMBER 5, 2017

Then, tell your friends you read a blog this week about how metathesiophobia is bolstered by accomplishment. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Do you want to sound smart?

Gamification 113

Gamification Consulting Study Customer Centricity 113

NobelBiz

APRIL 14, 2022

Gamification, reward, recognition or badges, they're all tools for building a strong culture, relationships and fighting turnover. Building skills and tools for achieving goals should be a priority for every organization and trainer.

Video 52

Video Gamification Culture Tools 52

Michelli Experience

DECEMBER 5, 2017

Then, tell your friends you read a blog this week about how metathesiophobia is bolstered by accomplishment. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Do you want to sound smart?

Gamification 100

Gamification Consulting Study Customer Centricity 100

SurveySparrow

MARCH 22, 2023

Introduce Gamification Strategies: Gamification strategies, such as reward systems, milestone badges or leaderboards, can help motivate customers to provide feedback more often. Gamification can encourage employees to strive for improvement after critical reviews have been received about their product or service.

NPS 52

NPS Net Promoter Score Gamification Self Service 52

Vonage

OCTOBER 22, 2015

Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Video and vines.

Technology 120

Technology Customer Service Gamification Wireless 120

Optimove

MARCH 14, 2024

Use Euro loyalty programs and gamification: Establish special loyalty programs and gamified campaigns specifically designed for the mega-event. Use gamification to increase engagement: For example, introduce a promotion where betting on all national team matches earns a free bet for the final.

Tips 52

Tips Marketing Sports Gamification 52

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Did you really think I could go a week without sharing an article that featured AI!? Seriously, there are good tips. My favorite touches on personalization.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Lithium

DECEMBER 21, 2020

Who wants to talk about Bonus Points and Gamification? Atlas Blogs. Help us out by taking a few minutes to take this Customer Feedback Opportunity. Here are the Atlas highlights for June. Atlas Discussions. inspired a surge of knowledge with this question, join the discussion, and add your experiences to the mix.

Gamification 52

Gamification Feedback Measurement Engagement 52

NICE inContact

MARCH 13, 2019

A performance management platform also provides data transparency for all levels of the organization, provides holistic view through data aggregation from disparate data sources, engages and retains employees through gamification, coaching and feedback mechanisms, and SO much more. the answer is YES!

Report 136

Report Management Average Handle Time Gamification 136

NICE inContact

NOVEMBER 6, 2018

They also will self-manage and appreciate gamification ! The post Five Tips for Improving Contact Center Management appeared first on NICE inContact Blog. And remember to measure Agent Satisfaction – it will reflect in Customer Satisfaction! Empower other employees – in the contact center or beyond.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

NICE inContact

DECEMBER 5, 2017

Performance Management tools with gamification would be the ideal solution. The post 5 Tips to Lower Contact Center Attrition appeared first on inContact Blog. Leverage tools that facilitate these practices with minimal effort/maintenance from leadership; ideally those with a systemic management and updating process.

Contact Center 161

Contact Center Tips Gamification Culture 161