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What Is Call Center Life | How Poor EX Hurts CX

Uniphore

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? Faced with the growing challenges of training and retaining high-performing employees, customer operations leaders are often stuck between a rock and a hard place. Help Is On The Way.

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100+ Employee Check-In Questions For 2022

SurveySparrow

Employee check-ins might seem like a small gesture but when done right, they increase employee morale, help managers gauge the pulse of their team, and invariably create a happier, more productive workforce. To encourage employees to speak up and share their concerns openly, you need to ask more specific, targeted check-in questions.

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Delving into Employee Engagement – An Interview with David Zinger

SurveySparrow

Today SurveySparrow, the makers of your favourite online survey software , had the opportunity to chat with employee experience expert David Zinger about his involvement in the world of EX. David is both a prolific author and the founder of the 7200 member Employee Engagement Network. Employees could easily seek me out.

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Why COVID is not a valid excuse (and other musings from a crazy year) Part One

Smith+co CX

Together, we can now help our joint clients do what we wrote about in our last book ‘ On Purpose, delivering a branded customer experience people love’ ; to ‘ Stand Up’ through having a clear brand purpose, to ‘ Stand Out’ by delivering a distinctive customer experience, and to ‘ Stand Firm ’ thorough creating a distinctive employee experience.

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10 Reasons To Offer Employee Wellbeing At The Workplace

SurveySparrow

That’s just one of the highlight lines from our conversation with Rachael Kelly on the healthy work culture and employee welfare. The Chief People & Culture Officer at Smokey Bones truly believes in the power of organizational culture and wellness initiatives to bring the best out of every employee. Employee Wellbeing.

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5 Ways to Keep Contact Center Agents Engaged

Upstream Works

Additionally, employees in any industry want to feel capable to not just do their jobs, but to do their jobs as well as possible. All employees want to know that their work and efforts are being appreciated by leadership and the company as a whole. This is where coaching and training opportunities become important.

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2020: The Year of Gratitude?

CX Workout - Ideas Blog

Back in the early spring of 2020, Decooda conducted a series of surveys focused on people’s experiences during the COVID-19 pandemic. Each of the surveys posed three “Imaginative Questions” to 500 US respondents. While typical survey open ends yield 12 to 15 words, Decooda’s Imaginative Questions average about 50 words.

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