ChurnZero

JANUARY 25, 2024

As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough. With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

ShepHyken

DECEMBER 23, 2022

Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. UC supports complex workflows across hybrid teams, and next year will likely be just as complicated. However, businesses must look ahead and plan – whatever it may bring.

Communication 69

Communication Contact Center Return on Investment System 69

CSM Magazine

SEPTEMBER 21, 2021

In our last two blogs, we introduced the concept of adding simplicity to the contact centre and outlined the major barriers to success. Along the way, we shared several simplification strategies including how to step-up staff engagement programmes and refresh leadership skills. Three ways to turn theory into practice.

Omni-Channel 59

Omni-Channel Call Recording Analytics Interaction 59

Beyond Philosophy

MAY 12, 2021

Only half of the organizations around the world feel prepared to support customer engagement post-COVID. Porte shared some of her insight on Verint’s recent study about supporting customer engagement efforts in the post-COVID era. . Finding Their Way After the Pandemic. Porte said the numbers were surprising.

Customer Expectations 88

Customer Expectations Technology Analytics Chief Customer Officer 88

SurveySparrow

APRIL 8, 2022

While there is a lot of discussion around workplace harassment, research shows that feeling ostracized at work has an equally severe impact on employee engagement. Learn the effects of workplace ostracism on employee engagement. ” Effects of workplace ostracism on employee engagement. Employee happiness.

Employee Engagement 59

Employee Engagement Engagement Tips Culture 59

GlowTouch

SEPTEMBER 13, 2022

Behind every memorable customer experience is an engaged employee. When only one in four people report being engaged at work, the answers to the previous questions are self-evident, and this prompts the obvious follow-up: what can organizations do to create positive feedback loops that enhance productivity and improve morale?

Engagement 52

Engagement Contact Center Fashion Culture 52

Russel Lolacher

SEPTEMBER 20, 2022

Brass Tack Thinking Blog. ” Amber Naslund, on the long-term effects of Imposter Syndrome. It was a beautifully time to book for me when I started down digital engagement path. Connect and learn more about Amber on her platforms: Twitter. Dear F **s Newsletter. How do we reframe associated shame and guilt to move forward.

Culture 111

Culture Study Leadership Employee Experience 111