CSM Magazine

MAY 15, 2023

Being a highly competitive sector, healthcare providers need to keep up with the ever-evolving preferences of the customers and ensure superior customer experience across touchpoints. This blog discusses six ways to improve customer experience in healthcare. This reduces human errors and improves customer experience.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Train staff in customer service skills 12. Table of contents Why should businesses deal with difficult customers?

Examples 108

Examples Tips How To Social Media 108

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. 58% of customers have higher customer service standards due to the COVID-19 crisis.

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

Upstream Works

MAY 13, 2020

Every contact center has a universal goal: to provide exceptional customer service. It requires a holistic customer experience (CX) strategy, a responsive data strategy and the flexibility to adapt to a changing world. But doing so isn’t always that simple.

Contact Center 78

Contact Center Omni-Channel Self Service Customer Journeys 78

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Kustomer

JUNE 27, 2022

What Are the Benefits of Customer Service Software? Customer service tools can transform customer service for companies of any size. Utilizing these tools enables faster, more efficient, personalized support while still imparting a brand-specific and customer-centric experience.

Software 98

Software Tools Customer Service Self Service 98

Natalie Petouhof

SEPTEMBER 12, 2018

AI integrated into the agent desktop and console classifies cases and identifies key information needed to serve the customer even before the agent gets the case. AI is not meant to replace agents, it’s meant to empower them to deliver exceptional customer service. The most important thing to take away?

Self Service 89

Self Service Customer Service Average Handle Time CRM 89

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.”

Contact Center 52

Contact Center Call Center Management Gamification 52

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48