NICE inContact

APRIL 18, 2019

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? At NICE inContact, we’re excited to share how your organization can save time and expense by evaluating the right interactions the first time.

Analytics 162

Analytics Management Contact Center Call Recording 162

CX Accelerator

NOVEMBER 11, 2022

In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up. Customer Insights/Measurement/Analytics. Project/Program Management. Change Management. Change Management. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Talkdesk

MAY 11, 2020

This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. Talking about things like productivity and performance can seem so trivial during a pandemic. How should contact center leaders talk about performance and coach teams? Do open your meetings with “how can I help you?”

Contact Center 88

Contact Center e-support Call Center Analytics 88

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Remember, in today’s tech-savvy world, just one review can make or break your business. In this blog, we will explore the world of reputation management for businesses.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Remember, in today’s tech-savvy world, just one review can make or break your business. In this blog, we will explore the world of reputation management for businesses.

Brands 64

Brands Management Social Media Analytics 64

Grade.us

MAY 6, 2019

If you're wondering how you might move the needle for your clients, or even how to develop better relationships with them from Day 1, then join me in spending some time with Dan. Carmen: So, I understand your SEO agency is significantly data-driven. I need to have a look at your search console data.

Data 37

Data Banking Conference Tools 37