Comm100

FEBRUARY 21, 2023

This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service. Improve customer experience Customer experience (CX) is more important than ever today. times more revenue than competitors with lagging CX.

Customer Service 166

Customer Service Chatbots Wait Times Industry 166

NICE inContact

JULY 5, 2019

It’s all about customer service and customer experience (CX). I was lucky enough to participate in the Expo Hall – where more than 2,500 CX “fans” mixed and mingled to learn about the most state-of-the-art innovations and solution demonstrations. In this blog, I share some highlights from the show. A win-win for all!

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. When deployed well, chatbots should work alongside agents to deliver better customer experience (CX) while improving agent productivity and efficiency.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

CX Journey

AUGUST 29, 2018

But, more widely, all is still not well in the CX garden. With a gentle (mostly) and dry Canadian wit, Gerry exposes the first secret of CX: in most cases it ain’t yet working. All businesses who’ve succeeded at CX have developed both. Communication : keeping the CX journey alive, so everyone can see progress and ideals.

Case Study 86

Case Study Hotels Consulting Culture 86

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud.

Culture 52

Culture Healthcare Apparel Financial 52