ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Question 1.

Software 40

Software Customer Success Culture Customers 40

NetBase

APRIL 5, 2019

That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. But which tools are “right?”

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 5, 2019

That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. But which tools are “right?”

Social Media 85

Social Media Analytics Tools Marketing 85

Wootric CX Blog

AUGUST 4, 2020

Because when you go after CLV with intention, making it one of your “North Star” metrics, you’ll find that the cost-to-acquire actually shrinks. In a sense, they become your virtual sales army. If you want to know how to maximize your bottomline, then improving Customer Lifetime Value is key.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52