3 Ways to Provide Success When Handling Rude Customer Interactions
NICE inContact
MAY 10, 2019
As I searched for ways to discipline my accident-prone, very determined, yet very sensitive and sometimes diva-like 5-year-old daughter, I had a revelation: Dealing with rude customers in the contact center can be similar to this challenge. Emotions rise, and customers eventually want one thing: gratification.
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