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3 Ways to Provide Success When Handling Rude Customer Interactions

NICE inContact

As I searched for ways to discipline my accident-prone, very determined, yet very sensitive and sometimes diva-like 5-year-old daughter, I had a revelation: Dealing with rude customers in the contact center can be similar to this challenge. Emotions rise, and customers eventually want one thing: gratification.

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How to Handle Multiple Chats at the Same Time

ProProfs Chat

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? Yes, there’s no doubt that the best possible live chat software helps you manage multiple chats and visitor queries simultaneously; but if not handled properly, operators can irritate your customers, which may also lead to losses.

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10 Common Customer Service Problems and How to Resolve Them

ProProfs Chat

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Your customer service team, of course!

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The Complete Guide to Detractors – How to Turn Them into Promoters

Retently

Detractors are kind of a “taboo” topic in the business world – nobody really likes talking or thinking about upset customers. True, most unhappy customers decide to never use the service they didn’t like, or even worse, share their disappointment with their friends. Scott Cook. But how do you actually do that?

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‘Avoid The “Feature Factory”. Focus On Solving Problems.’ – An Interview with Daniel Zacarias

SurveySparrow

There is no single or perfect way to get the full view of what customers really feel and need from our product. Daniel has a wealth of knowledge to share with you today about what ingredients are required to launch a successful software product. And that’s OK. Let’s dive into the interview.

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How to Turn Your Detractors into Promoters

ProProfs Chat

As an organization, it is natural for you to expect positive feedback from your customers. We all love this bunch of promoter customers who constantly give us high ratings and make repeated purchases with our brands. These groups of customers are the vocal critics of your brand. This Blog Includes – Who is a Detractor?

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How to Create Viral Content for Marketing Your Brand : The Ultimate Guide

SurveySparrow

It can help them get discovered, bring in more customers, increase sales, or even put them in front of investors. It can help them get discovered, bring in more customers, increase sales, or even put them in front of investors. Viral content is all about striking the right chord for your customers. Longform content.

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