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Stella Connect
JANUARY 4, 2022
While having set time each week or every other week to talk about performance, a strict 1:1 schedule may not be the best fit for every single agent or team lead. That’s why we recommend taking your coaching strategy a step further and implementing micro-coaching. Make coaching sessions 1:1, always.
Currency Alliance
DECEMBER 20, 2022
Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. The brands that do this most effectively will become influential outside their core offering, and become indispensable to customers even when they’re not shopping with them.
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ProProfs Chat
JANUARY 30, 2020
Well, that’s exactly why you need to focus on engaging with your customers regularly. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Type, type, click, and the damage is done! Customer expectations. Customer loyalty.
Currency Alliance
NOVEMBER 17, 2020
If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. Accelerating customer-centricity. Accelerating customer-centricity.
Comm100
FEBRUARY 7, 2018
It happens to many businesses. While stiff contracts aren’t necessarily a reason not to choose a customer engagement solution, being aware of this reality can help you better do your research and analyze the cost-benefit of software before committing to it. At first you feel satisfied, confident in your investment.
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