10-barriers-to-customer-delight-and-how-digital-customer-service-can-overcome-these Blog Related Topics 
NICE inContact
JULY 9, 2019
We talk a lot about delighting customers and how great digital-first omnichannel customer service software can help agents provide service that customers love — and do so more efficiently. So, investing into customer delight makes sense, no matter what your point of view.
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. This year, 68% of high performers reported having a role or a team dedicated to customer journey management.
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