Banking, Call Flow, Chatbots and Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service

Self Service Contact Center Virtual Agent Chatbots

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index. Prerequisites.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Customer Experience Update

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Webinars

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