Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Contact Center Insurance Self Service 126

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service 71

Self Service Contact Center Virtual Agent Chatbots 71

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index. Prerequisites.

Virtual Agent 71

Virtual Agent Call Flow Self Service Contact Center 71

SurveySparrow

SEPTEMBER 28, 2021

The responses from the bots and virtual assistants are automated but get tailored easily to the customers’ needs. Chatbots, which customers interact with through live chat, especially on websites. Automated virtual assistants that you hear while calling a customer service number. 1 SurveySparrow. Enters Feedbot.

Chatbots 52

Chatbots Social Media e-support Analytics 52

NobelBiz

JANUARY 17, 2022

This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast).

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52