B2B Contact Center Customer Focused Customer Service Training 
ShepHyken
OCTOBER 26, 2020
Predictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses by Lori Wizdo. Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. Wegmans, Trader Joe’s Master Pandemic Customer Service by Gina Acosta.
Blake Morgan
JANUARY 20, 2022
These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. .
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ShepHyken
SEPTEMBER 14, 2020
How to Boost B2B Customer Experience on Your Website by Chris Christoff. Business2Community) This article shares some of the most effective tips on how to boost B2B customer experience on your website. My Comment: Your website is a powerful opportunity to deliver a better customer experience. Here are a few ideas.
ShepHyken
SEPTEMBER 24, 2018
Customer Service: Where We Are and Where We Are Going by Fara Haron. CustomerThink) To provide some insight on what’s happening behind the customer inquiry scenes, let’s take a look at the evolution of the contact center. My Comment: What does the future of customer service look like?
ShepHyken
MAY 4, 2020
The way we come back is paramount to the long term success we hope to have with our existing customers, as well as new ones – regardless of the type of business we’re in (B2B or B2C). 7 Guidelines Starting Customer Experience by Christine Crandell. My Comment: What business doesn’t want customer loyalty?
ShepHyken
JANUARY 8, 2018
This particular article focuses on retail, but there is plenty of insight for B2B type businesses as well. Forbes) After years of focusing on improving the customer experience, businesses are now turning attention inward as employee experience (often referred to as “EX”) moves toward the top of executive priority lists.
ShepHyken
JANUARY 13, 2020
(Retail TouchPoints) How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where retailers often rely on remote contact center agents to resolve things. Here are some very good ideas on how to manage an unhappy or complaining customer.
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