Best Practice Number One: Start Your Self-Service Transformation Project with the Right Approach
NICE inContact
NOVEMBER 1, 2017
If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. Contact centers collect, store, and manage vast amounts of fundamental data to measure things like average handle time, number of calls, agent engagement, and other key-performance indicators.
Let's personalize your content