Average Handle Time First Call Resolution Return on Investment Telecommunications 
Magellan Solutions
MAY 16, 2024
Regional Cost Drivers for Outsourced Call Centers Regions like Eastern Europe, Latin America, Asia, Africa, and the Middle East offer cost-effective alternatives with lower labor and operational costs for outsourcing call centers. Average Handle Time (AHT) : Lower AHT leads to higher productivity and increased call handling capacity.
NobelBiz
APRIL 25, 2023
Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses. This is where NobelBiz steps in.
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