Average Handle Time Customer Retention Telecommunications Wait Times 
SurveySensum
APRIL 28, 2023
Solution: Using the feedback, the company’s customer service team worked to improve the feature’s functionality and created new training materials for support staff. They also increased their customer service team’s availability to handle support tickets related to the feature.
NobelBiz
MARCH 14, 2022
Average Handling time The Average Handling Time for Contact Centers is the amount of time an agent spends on calls, including any time spent on hold or transferring calls. A long average call time may suggest a lack of closing skills or a lack of product awareness.
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