Average Handle Time Consumers Gamification Rewards Programs 
NobelBiz
FEBRUARY 22, 2023
In terms of numbers it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers. Today’s call center systems include gamification features that boost staff morale and motivation.
NobelBiz
OCTOBER 18, 2021
In terms of numbers, it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers. Today’s call center systems include gamification features that boost staff morale and motivation.
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