Inbound vs. Outbound Call Centers – How Do They Work?
NobelBiz
MAY 21, 2024
This article explores the definitions, success KPIs, benefits, and considerations for both inbound and outbound call centers, helping you determine the best approach for your business needs. Average Handle Time (AHT) Monitors the average time spent on each call, helping to optimize efficiency and productivity.
Let's personalize your content