Remove Apparel Remove Marketing Remove Online Experience Remove Technology
article thumbnail

Is the Future of Retail, Physical or Virtual?

C3Centricity

Offering free returns may work for apparel but not for electronics. ” This, he claims, is the moment when executives fail to see how customers and markets are shifting. The new Kodak Moment is when executives fail to see how customers & markets are shifting #retail Click To Tweet. Here are the trends Brian mentions: 1.

Retail 194
article thumbnail

The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Offering free returns may work for apparel but not for electronics. ” This, he claims, is the moment when executives fail to see how customers and markets are shifting. The new Kodak Moment is when executives fail to see how customers & markets are shifting #retail Click To Tweet. Here are the trends Brian mentions: 1.

Retail 177
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Data & Technology. Peloton’s progress.

Company 98
article thumbnail

How are retailers working to improve customer experience?

Eptica

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48
article thumbnail

Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Pricing also remains a challenge.

Company 52
article thumbnail

What vCommerce Brands Get Right About Customer Experience

Kayako

From the product design and manufacture to marketing and sales, packaging, delivery, and customer service, their tight grip over the entire customer experience is wielded as a key advantage in often competitive, price-sensitive niches. That sucks up a lot of their time, leaving only marginal attention for the customer. The product.

Brands 99