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What vCommerce Brands Get Right About Customer Experience

Kayako

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 billion valuation. billion valuation.

Brands 99
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Is the Future of Retail, Physical or Virtual?

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Offering free returns may work for apparel but not for electronics. Delivery : Whether we buy online or in-store, one thing is clear; we want it NOW!

Retail 194
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Offering free returns may work for apparel but not for electronics. Delivery : Whether we buy online or in-store, one thing is clear; we want it NOW!

Retail 177
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Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Data & Technology. Peloton’s progress.

Company 98
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How are retailers working to improve customer experience?

Eptica

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48
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Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Most legacy companies aren’t so fortunate.

Company 52