Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 106

Software Customer Engagement Engagement Omni-Channel 106

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Analytics Will Become Part of Employee Retention Strategies.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Natalie Petouhof

FEBRUARY 22, 2016

The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Tricia Morris

FEBRUARY 19, 2016

Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. By 2018, 50% of agent interactions will be influenced by real-time analytics. Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement ).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

ProProfs Chat

MAY 6, 2020

This would help you build a seamless experience for your customers. . 79% of Millennials are more willing to buy from brands that have a mobile customer service portal. (Source: Microsoft ) Tweet this. Since customers like convenience, make sure that you provide that to them when they want and how they want.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

SmartKarrot

FEBRUARY 16, 2022

If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more.

Customer Experience 10

Customer Experience Social Media B2B e-support 10