Retently

JULY 25, 2018

Don’t worry, though – while customer experience management (CEM) can seem complex and tough to understand, we’ve got you covered with valuable insights from the experts themselves. Basically, we’ve put together a list of 15 customer experience quotes and did a quick analysis to showcase the key points.

CEM 97

CEM Customer Experience Social Media NPS 97

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.

Survey 52

Survey Multi-Channel Analysis Tools 52

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

CloudCherry

FEBRUARY 20, 2019

We’re no longer in the days of archaic survey collection tools and long, expensive strategy analysis. If you’re in the middle of a meeting and discover there’s a new friction point impacting customers, how long would it take to add a new touchpoint with your existing CX platform? CX platforms are being acquired for billions of dollars.

Strategy 273

Strategy CEM Analysis Self Service 273

SurveySensum

JANUARY 27, 2022

A customer experience software or customer experience management software (CEM) helps you manage your organization’s interactions with your current and potential customers efficiently. Companies can easily analyze customer feedback using feedback analysis and utilize it to fix problems quickly. Sentiment analysis.

Software 59

Software Customer Experience CEM Analysis 59

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Instant Analytics is a new, powerful analysis module that provides immediate, actionable insights with no setup or training required.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Answer Dash

APRIL 17, 2020

Customer experience management, sometimes abbreviated to CEM, is the practice of owning your customer experience and actively working to improve it. CEM means making changes to the way you do things. For example, feedback from a dissatisfied customer could be routed directly to the person responsible for the relevant touchpoint.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

delighted

JULY 19, 2019

NPS, VoC, DCX, CSAT? Customer Experience Management (CEM or CXM). Further reading and resources: 5 reasons why you must care about customer sentiment analysis. Five practical use cases of customer sentiment analysis for NPS. Why sentiment analysis could be your best kept marketing secret.

Resources 56

Resources Customer Journeys Customer Experience Net Promoter Score 56

Clarabridge

MARCH 21, 2017

And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. What will make the most impact as you expand your CEM program? Mining open end text analysis to understand the “why” behind the “what” is a good way to achieve this. Big data can be overwhelming.

Omni-Channel 61

Omni-Channel CEM Data Customer Experience 61

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Improve VoC metrics like NPS® and correlate this improvement to revenue.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Improve VoC metrics like NPS® and correlate this improvement to revenue.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

SurveySparrow

JULY 31, 2023

Through sentiment analysis, text mining, and advanced statistical techniques, businesses can identify patterns, trends, and areas for improvement. Surveys, social media, support interactions—there are so many touchpoints. Net Promoter Score (NPS) NPS measures customer loyalty and likelihood of recommending a brand to others.

Analytics 52

Analytics Social Media CEM Effort Score 52