Webinar Recap from Temkin’s “Driving CX Action, not Just Insights
CloudCherry
MARCH 14, 2019
He walked us through the five stages of voice of the customer maturity and shared advice on how CX teams can move their firm from Stage 1 Novices to Stage 5 Transformers. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.
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