Beyond Philosophy

DECEMBER 11, 2014

One of the most influential factors on your Customer Experience is your company culture. Most companies might understand the concept, yet still engage in activities that influence company culture in a way that hurts the Customer Experience. You have no definition of what your culture is for the organization.

Culture 134

Culture Customer Experience Customer Centricity Airlines 134

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Focused 41

Customer Focused Customer Service Representative Policies Training 41

LiveChat

AUGUST 3, 2018

They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. Invest in building a culture of customer first at every level of your organization.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

SurveySensum

FEBRUARY 20, 2024

Foster a Culture of Customer Centricity The importance of fostering a customer-centric culture cannot be overstated in today’s competitive business landscape. Here’s how to build customer-centric culture Lead by Example: Demonstrate a commitment to customer-centricity from the top down.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Foster a Culture of Customer Centricity The importance of fostering a customer-centric culture cannot be overstated in today’s competitive business landscape. Here’s how to build customer-centric culture Lead by Example: Demonstrate a commitment to customer-centricity from the top down.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Tricia Morris

JUNE 26, 2015

Sometimes an investment or a culture change supporting customer service is a hard sell to the CEO and the C-suite. So to help make the case, here are six things every CEO should know about the importance of customer service: 1. Everyone, including the CEO, should be a customer service representative.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40