advisory our-research-philosophy 
Beyond Philosophy
SEPTEMBER 6, 2019
At the beginning of the year, Forrester, an influential research and advisory firm, said that Customer Experience was “flatlining,” stagnating. Most of the clients we begin working with in our global Customer Experience consultancy need some help developing strategy. So, next we did research on how to get Maersk there.
SurveySensum
JULY 14, 2020
She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link].
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Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. Bruce authored many of Forrester’s most popular research reports.
CustomerSuccessBox
MARCH 3, 2022
No matter at what stage we are in our career, learning is a never-ending thing. The philosophy of customer success has changed how CEOs think of their customers and business. Let’s unleash our minds to keep leveling up the expertise by deepening our knowledge. Do you want a clear path for the developed framework?
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. Bruce authored many of Forrester’s most popular research reports.
Beyond Philosophy
AUGUST 17, 2015
What we typically find in our client experience assignments is that there is almost invariably an emotional underpinning to these value components. It’s often the elements of consistency and reliability with the experience that are most dominant in our memories. that haven’t been met. Michael Lowenstein, Ph.D., appeared first on.
Russel Lolacher
JANUARY 30, 2023
In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. It’s all based on his research on company culture.
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