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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses. This personalization not only enhances customer satisfaction but also drives sales and fosters brand loyalty.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Ensure every customer service representative is well-trained on new engagement tools. Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Step 2: Add only one new channel at a time.